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Upload issues

File rejected on upload​

Possible reasons

  • The file is over the 5 MB size limit
  • The format isn't in the supported list (PDF, DOCX, TXT, CSV, XLS/XLSX, images, web URLs, YouTube URLs, pasted text — see Uploading and attaching sources)
  • The file is a scanned image-only PDF with no extractable text
  • The file is password-protected

What to try

  • Check the file's size and format against the supported list in the Attach Content dialog
  • Remove any password protection before uploading
  • Compress the file, or split a large document into smaller parts
  • For scanned documents, try an OCR'd version if you have one — Edithly works best with text-based content

Upload seems stuck or slow​

This is usually ingestion (parsing and indexing), not the upload itself. Wait for the progress indicator to finish — you'll typically get a notification when it's done. Larger or more complex documents take longer to process.

When to contact support​

If a file is within the size and format limits, isn't password-protected, and still won't upload or finish ingesting after a reasonable wait, reach out via Contact support with the file name and roughly when you tried.