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Billing issues

Running low on credits​

Check your balance in the header (next to the lightning-bolt icon) or on the Subscription page. Unused credits roll over month to month, so a low balance usually means it's time to either wait for your next monthly allotment or upgrade your plan for a larger one. See How credits work for what consumes credits and what doesn't.

A charge looks wrong, or a payment failed​

What to try

  • Open My Invoices (/invoices) to review your transaction history — date, plan, amount, and status for each charge, with a downloadable invoice/receipt
  • Use Manage in Stripe on the Invoices page to update your payment method or review billing details directly with Edithly's payment provider

Plan switch didn't take effect​

Plan changes are processed through Stripe and may take a short time to reflect in the app. Refresh the Subscription page after a few minutes; if your plan still shows the old tier, check My Invoices to confirm whether the change was actually processed before reaching out.

When to contact support​

If an invoice looks incorrect, a payment failed but you were still charged, or a plan change isn't reflected after checking the above, contact support with the invoice date and amount in question so the team can trace it.